One CRM behind a beach club, a padel park and a growing venue portfolio.
JDV Lifestyle builds destinations in Pointe-Noire — from BAMBOU BEACH to a padel and pickleball park. We built a HubSpot CRM for bookings, events, memberships and guest retention across every venue.
The challenge
Table reservations, private events and corporate bookings for BAMBOU BEACH arrived through Instagram DMs, WhatsApp and phone calls, with no shared record of who booked what, or how much an event was worth.
Every venue was becoming its own island: the beach club, the recreational park with padel and pickleball courts and the upcoming hospitality projects each had separate contact lists and no common guest profile.
There was no way to see repeat guests, spend per event or which channel filled the venue, so marketing decisions were made on intuition and returning customers were never activated.
Our approach
- 01HubSpot CRM as one guest and client database across all JDV Lifestyle venues, with a single profile carrying visit history, venue preference and spend signals.
- 02Two pipelines: Events & Private Bookings (from enquiry to proposal, deposit, confirmation and post-event follow-up) and Memberships & Court Bookings for the padel and pickleball park.
- 03Enquiry capture from Instagram, WhatsApp, web forms and phone into a single intake, with automatic assignment, response-time SLAs and quote templates per venue and event type.
- 04Marketing automation for post-visit thank-you sequences, seasonal and event campaigns, membership renewals and win-back flows for guests who have not returned.
- 05Dashboards on booking value per venue, event pipeline by month, membership retention, enquiry-to-booking rate and top acquisition channels.
What we shipped
- One guest profile across beach club, padel park and new venues.
- Instagram, WhatsApp and web enquiries in a single intake.
- Automated deposits, confirmations and post-event follow-up.
- Membership renewals and win-back flows running on autopilot.
Results in detail
Every enquiry now becomes a tracked deal with a proposal and deposit step, so high-value bookings stop dying in DMs.
Enquiries from Instagram, WhatsApp and the website land in one queue with owners and SLAs instead of scattered inboxes.
Post-visit sequences, seasonal campaigns and win-back flows bring guests back across the beach club and the padel park.
New restaurants, cafés and venues plug into the same CRM, so each opening starts with an existing audience instead of from zero.
A repeatable four-phase model — designed to ship value in weeks, not quarters.
01 DiscoverAudit of data, tools and revenue motion. We map the current state in 1–2 weeks.
02 ArchitectData model, automations and reporting blueprint — reviewed with your team before we build.
03 BuildImplementation in HubSpot and connected systems, with weekly demos and zero black boxes.
04 ScaleEnablement, dashboards and an ongoing optimisation loop tied to your KPIs.
If any of these sound familiar, we should talk.
Your bookings and event enquiries arrive on social and messaging apps. You run more than one venue and each has its own contact list. You want memberships and repeat visits to be automated, not manual. You are opening new locations and want to launch to an existing audience.
Want a result like this?
Tell us about your CRM and we'll map the fastest path to your next number.